Service is NFLG solemn commitment to customers, and also as a value soul who focused on engineering mixing machinery field for 30 years. With the help of our rich industry experience, plentiful profession knowledge, NFLG’s service team will provide you the engineering mixing industry overall solution and whole lifetime service at anytime and anywhere.
Service Scope
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Technical training and equipment maintenance
Technical training and equipment maintenance
NFLG has established the first mixing institute in China mixing industry, through online and offline the NFLG mixing institute has actively organized technical communicating and training practical skilled talents for the industry, for the customer's "pain point", to provide effective solutions and specialized equipment maintenance services.
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Professionally solving customer's questionsProfessionally solving customer's questions
NFLG has gathered top professionals in the industry, who can answer customers' questions in detail and professionally through email, Facebook, Twitter or hotline 86-400-887-7788.
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Recommend suitable productsRecommend suitable products
After detailed and fully communication, NFLG recommends appropriate products according to the actual needs of customers, and help customers to obtain the highest performance with lowest costs.
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Customized design of solutionsCustomized design of solutions
NFLG service is not only suitable products, but also offering scientific solutions based on the needs of customers' projects, so as to effectively solve the "pain points" of customers.
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Strict inspection, on-time deliveryStrict inspection, on-time delivery
NFLG has a special team to follow up the production process, ensure that no defective products are manufactured, prevent the outflow of defective products, and ensure that qualified products are delivered to customers on time.
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Installation and commissioningInstallation and commissioning
NFLG’s professional installation team will spare no effort to ensure the smooth installation and commissioning of the equipment.
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Make regular irregular return visitsMake regular irregular return visits
The technical expert team of NFLG will inspect and maintain the equipment through regular / irregular site visits, effectively warn and solve problems, so as to ensure the smooth operation of the equipment.
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Provide upgrading and rebuilding servicesProvide upgrading and rebuilding services
NFLG can provide solutions for modification of old plants, to meet the user’s needs of save energy, reduce costs, improve efficiency, extend equipment lifetime, and improve the efficiency and reliability of the whole system.
Service Support System
24h Customer Service System
NFLG has a professional customer service team, they are 24 hours online, to provide you with one-stop services,including: service networks, products design, technical support, product complaints, service complaints, maintenance and spare parts consulting, etc., to meet your needs.
Team of technical experts
The expert team consisting of doctors, masters, senior engineer, professors, PhD Supervisor and
other high-level technical talents, our team has the capability of solving difficulties independently
or jointly with colleges and universities.
Users can send plant real-time photos/videos to the remote monitoring center of NFLG, where the technical experts team can make diagnosis and provide effective solutions timely.